Service Advisor Skills for Success

Saturday - November 14, 2026
8:00am - 5:00pm
Class Code: BD3491
Cost: $385 USD

Part I

• Make Every Customer Feel Special - People do business with people
• Vehicle Intake - The walk around, initial inspection and notes
• The Customer Interview - All methods of contact, concerns, special considerations and more
• Documentation and Communication - Best Practices
• The Repair Order - A Legal Document - “Cover the shop’s assets”

• Communicating with Technicians - Know your technicians
• The Value of Selling “Time” - It is perishable!
• Educating Is Our Job
• RO Size Matters
• Selling - Maintenance, Diagnostic, Time, The Job
• Vehicle Delivery and Follow Up - Building the relationship